PRIVATE POLICY Page

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Last updated: 18 March 2026

Cannoleria Piccola® respects your privacy and is committed to handling your personal information with care.

This Privacy Policy explains how we collect, use, disclose and store personal information when you visit our website, place an order, make an enquiry, subscribe to our mailing list, or otherwise interact with us.

In this Privacy Policy, “Cannoleria Piccola®”, “we”, “us” or “our” refers to Archizen Pty Limited, trading as Cannoleria Piccola®, of Shop 3/5 Belgrave Street, Kogarah NSW 2217.

By using our website or providing your personal information to us, you agree to the collection, use and disclosure of your information in the ways described in this Privacy Policy.

We may collect personal information such as:

• your name
   
• phone number
   
• email address
   
• postal or delivery address
   
• billing information
   
• order details and purchase history
   
• enquiry details
   
• marketing preferences
   
• any other personal information you choose to provide to us
   

We may also collect non-personal information such as browser type, device information, pages visited, general website usage data and similar analytics information.

We collect personal information when you:

• place an order with us
   
• contact us by email, phone, website form or social media
   
• subscribe to our email list or promotions
   
• submit a wholesale or other business enquiry
   
• participate in a competition, promotion or survey
   
• browse or interact with our website
   

In most cases, we collect personal information directly from you. We may also collect limited information automatically through cookies, analytics tools and similar website technologies.

We collect, hold and use personal information to:

• process and manage orders
   
• respond to enquiries and customer service requests
   
• communicate with you about your order or enquiry
   
• provide products, services and updates
   
• improve our website, products and customer experience
   
• manage marketing communications, promotions and mailing lists
   
• maintain business records
   
• detect and help prevent fraud, misuse or unauthorised activity
   
• comply with legal and regulatory obligations
   

We only use personal information for purposes that are reasonably related to our business activities, or as otherwise permitted or required by law.

If you subscribe to our mailing list or otherwise agree to receive marketing from us, we may send you emails or other communications about new products, offers, promotions, events and updates from Cannoleria Piccola®.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in the email or by contacting us at ciao@cannoleriapiccola.com.au.

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.

These technologies may collect information such as:

• browser type
   
• operating system
   
• IP address
   
• referring pages
   
• pages viewed
   
• time spent on the site
   
• general traffic and usage patterns
   

This information helps us improve our website, content, products and marketing.

You can usually change your browser settings to refuse cookies or alert you when cookies are being used. However, some parts of the website may not function properly if cookies are disabled.

We may disclose your personal information to trusted third parties where reasonably necessary for our business operations, including:

• website hosting and IT service providers
   
• payment processors
   
• email marketing or newsletter platforms
   
• delivery partners or couriers
   
• professional advisers such as accountants, lawyers or consultants
   
• service providers who assist with fraud detection, website analytics or business operations
   
• government, regulatory or law enforcement bodies where required or authorised by law
   

We do not sell your personal information to third parties for their own marketing purposes.

Some of the third-party service providers we use, such as website, software, email or payment providers, may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to work with reputable providers and to protect your personal information in a manner consistent with this Privacy Policy.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored in electronic systems, cloud-based platforms, email systems and paper records.

While we take care to protect your information, no method of transmitting data over the internet or storing information electronically is completely secure. Because of this, we cannot guarantee absolute security.

If you would like to access the personal information we hold about you, or if you believe any information we hold is inaccurate, incomplete or out of date, please contact us using the details below.

We will respond within a reasonable time and may need to verify your identity before providing access or making corrections.

If you have a question, concern or complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.

Please provide as much detail as possible about your concern. We will review your complaint and respond within a reasonable time.

Our website may contain links to third-party websites or services. These external websites have their own privacy practices, and we are not responsible for the content, security or privacy practices of those third parties.

We encourage you to review the privacy policies of any external websites you visit.

We may update this Privacy Policy from time to time. Any updated version will be posted on this website and will apply from the date it is published.

If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Cannoleria Piccola®
Shop 3/5 Belgrave Street
Kogarah NSW 2217
Email: ciao@cannoleriapiccola.com.au