REFUND POLICY

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At Cannoleria Piccola®, we take great care with the quality of our products.

Because many of our items are handmade, made to order, perishable or limited in nature, please read our Refund Policy carefully before placing your order.

We do not offer refunds, exchanges or store credit for change of mind on:

• food and beverage products
   
• discounted or sale items
   
• personalised or custom-made items
   

For other full-priced non-food items, we may offer an exchange or store credit only where:

• the item is unused
   
• the item is in its original packaging
   
• the item is in saleable condition
   
• your request is made within 7 days of receiving your order
   
• the return has been approved by us first
   

Any return request must be submitted by email to ciao@cannoleriapiccola.com.au within 7 days of receipt.

Once we receive your request, we will review it and let you know whether it has been approved and what the next steps are.

Due to the perishable nature of our food and beverage products, we do not offer refunds, exchanges or store credit for change of mind on these items.

This includes situations where:

• you change your mind after ordering
   
• you no longer want the item
   
• you ordered more than you needed
   
• the item is no longer suitable for your event or timing
   

We do not offer refunds, exchanges or store credit for change of mind on discounted or sale items.

Due to the nature of our business and the volume of orders and correspondence we receive, we are unable to cancel an order once it has been placed.

This is especially important for fresh food products, as preparation may begin shortly after your order is received.

If you believe an item you received is faulty, incorrect, unsafe, significantly different from its description, or otherwise does not meet your rights under the Australian Consumer Law, please contact us as soon as possible at ciao@cannoleriapiccola.com.au so we can review the issue and work with you on an appropriate resolution. Depending on the circumstances, this may include a refund, replacement, repair, exchange, store credit or another suitable remedy required by law. 

We may ask for relevant details about your order, including photographs where appropriate, to help us assess the issue promptly.

Nothing in this Refund Policy excludes, limits or modifies any rights you may have under the Australian Consumer Law.

If a product fails to meet a consumer guarantee, you may be entitled to a remedy. In some cases of a major problem, the customer may choose a refund or replacement, while for a minor problem the business may first choose to repair or otherwise fix the issue. 

We do not accept returns that have not been approved by us first.

If an item is sent back without prior approval, we reserve the right to decline the return and contact you with further instructions.

If you have any questions about this Refund Policy or believe there is an issue with your order, please contact us at: ciao@cannoleriapiccola.com.au